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Hi! I'm Charlene.
I'm passionate about creating experiences that are engaging, expressive, and user-centered.
GAP INC
Optimized Checkout
Created a modular email template system for order confirmation and other transactional emails to be used by Gap, Banana Republic, Old Navy, and Athleta.
  • Interaction design
  • Visual design
  • Design system
  • IA design
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Ship To
Clementine Yamaguchi
2 Folsom St, 3rd Floor, San Francisco, CA 94105
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3 Items for Shipping
By Mon, Mar 7th
Free Shipping
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Payment
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•••• 1111
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My Points & Rewards
$5 in rewards available
GAP INC
Transactional Emails
Created a modular email template system for order confirmation and other transactional emails to be used by Gap, Banana Republic, Old Navy, and Athleta.
  • Mobile-first email design
  • End-to-end journey mapping
  • UX and UI design system
  • Icon design
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ABCDEFG
Order Confirmation
Hi Clementine,
Your order #ABCDEFG has been received.
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Estimated arrival 5-7 business days
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Clementine Yamaguchi
2 Folsom St, Floor 2
San Francisco, CA 94107
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Total $96.80
CHECK ORDER DETAILS
We’ll send you an email as soon as your order ships. Use that Ship Notification email as your receipt for eligible items when returning in store.
TRNIO
3D Scanning
TRNIO is an iOS app offering mobile 3D scanning and sharing. TRNIO was concerned that new users were having difficulty using the app. Informed by extensive usability testing, we redesigned the app to leverage the use of augmented reality, featuring a graphic overlay in the camera view to guide the user through the scanning process.
  • Field study
  • Customer journey
  • UX and interaction design
  • Rapid prototyping
  • Usability testing
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